Chateauguay,Quebec – These days, communication and collaboration with customers
are key for most companies’ success. This is particularly important in
the solution/service industry such as CMP’s. Not only do they have to
meet their customers’ requirements but also understand the end
customers’ needs.
CMP already maintains dedicated
resources for customer service and up front support but they took it a
level up by adding a dedicated PLM (Product Lifecycle Management)
group. PLM is a business approach to support all aspects of a
products’ life from its design inception through its manufacture to end
of life. Because CMP offers a complete electro-mechanical enclosure
solution from design to manufacturing and mechanical integration, it
made sense to dedicate resources to customer products flowing through
their facilities. CMP realigned people and processes to protect and
grow their customers’ innovations and build an essential foundation for
optimal design, cost effective production and engineering change
management throughout a product’s life.
“Even though they
aren’t CMP branded products, we are involved from Day 1 in the design,
engineering and manufacturing of the product. We aren’t successful
unless our customers are successful so this heightens the importance of
the entire product lifecycle within our walls,” said John Soares, VP of
Design, Engineering & Product Development at CMP. “With the
efficient, effective collaboration and communication channel that a PLM
model opens up, we can respond even quicker to customer requirements
& changes which results in significant cost & development time
improvements.”
CMP adopted this model in late 2007 and is already
experiencing the difference and benefits that this strategic approach
offers. |
